FAQ

Do you have questions?

Here are the most frequently asked ones

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What are the possibilities of implementing Bookolo Booking Engine on a hotel website?

 Bookolo Booking Engine is implemented on the hotel website by the hotel's webmaster based on the manual provided by Bookolo. Implementation is quick and easy. Booking Engine can be implemented in a form of iframe or new window.

With which systems can Bookolo Booking Engine be connected?

Bookolo Booking Engine can be connected to a wide range of property management systems (PMS) or external channel managers. More information can be found in the Connectivity section.

Is it possible to set different prices for different OTA channels in Bookolo Channel Manager?

Yes - Bookolo Channel Manager offers several configuration options.

When is the invitation to create an Online check-in sent to the client?

Online Check-In email is sent to all clients who have made a reservation through the Bookolo Booking Engine, or through one of the connected OTAs channels, 2 days prior to arrival. In case a guest creates a reservation less than 2 days before arrival, the invitation is sent immediately. If guest creates a reservation through the Bookolo Booking Engine, the Online Check-in link is also available in the booking confirmation email.

How is the guest's data processed?

The moment the guest completes the Online Check-in, his/her registration card with the filled-in data is automatically sent to the e-mail of the reception, which then enters the relevant data into the PMS system. In Bookolo we also plan to automatically transcribe the data from the Online Check-in to the client's reservation in the PMS.

Is there a possibility to share Online Check-in with all accommodated guests?

Yes - Online Check-in offers this option. The reservation can be shared by the reservationist to the e-mail of all guests staying at the property. 

What data do I need to fill in to finalise Online Check-in?

In order to complete Online Check-in, the following data is required: first and last name, date of birth, document number, nationality, street, city, zip code, country, phone, email and electronic signature.

Is it possible to edit Online Check-in once it's filled in?

Yes - the system also offers this option - both from the guest's side and from the hotel's side. 

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